Pastebin

# ========== EMAIL CONFIGURATION ==========
SMTP_SERVER = "smtp.gmail.com"
SMTP_PORT = 465
SENDER_EMAIL = "kooliwissem9@gmail.com"
SENDER_PASSWORD = "glbr rcnm jhis uwoo"  # Keep this secure!
# =========================================

def send_ticket_email(ticket_data):
    """
    Send email notification for new ticket creation
    """
    # Default recipients - modify as needed
    recipient_emails = ["kooliwissem9@gmail.com"]  # Add more emails here
    
    msg = EmailMessage()
    msg["Subject"] = f"🎫 New Ticket #{ticket_data['id']}: {ticket_data['title']} ({ticket_data['priority'].upper()})"
    msg["From"] = SENDER_EMAIL
    msg["To"] = ", ".join(recipient_emails)
    
    # Text version
    msg.set_content(f"""
    🎫 NEW TICKET CREATED
    
    Ticket ID: #{ticket_data['id']}
    Title: {ticket_data['title']}
    Priority: {ticket_data['priority'].upper()}
    Status: {ticket_data.get('status', 'OPEN')}
    Created: {ticket_data.get('created_at', datetime.now().strftime('%Y-%m-%d %H:%M:%S'))}
    
    Description:
    {ticket_data['description']}
    
    ---
    Please respond to this ticket promptly.
    """)

    # HTML version
    priority_colors = {
        'low': '#28a745',
        'medium': '#ffc107',
        'high': '#fd7e14',
        'critical': '#dc3545'
    }
    color = priority_colors.get(ticket_data['priority'].lower(), '#6c757d')
    
    msg.add_alternative(f"""\
    <html>
      <body style="font-family: Arial, sans-serif; line-height: 1.6;">
        <div style="max-width: 600px; margin: 0 auto; padding: 20px; border: 1px solid #ddd; border-radius: 10px;">
          <div style="background-color: #007bff; color: white; padding: 15px; border-radius: 8px 8px 0 0;">
            <h2 style="margin: 0;">🎫 New Ticket Created</h2>
          </div>
          
          <div style="padding: 20px;">
            <div style="display: flex; justify-content: space-between; margin-bottom: 20px;">
              <div>
                <strong>Ticket ID:</strong> #{ticket_data['id']}<br>
                <strong>Created:</strong> {ticket_data.get('created_at', 'Just now')}
              </div>
              <div style="background-color: {color}; color: white; padding: 5px 15px; border-radius: 20px; font-weight: bold;">
                {ticket_data['priority'].upper()}
              </div>
            </div>
            
            <div style="margin-bottom: 20px;">
              <h3 style="color: #333; margin-bottom: 10px;">{ticket_data['title']}</h3>
              <div style="background-color: #f8f9fa; padding: 15px; border-radius: 5px; border-left: 4px solid {color};">
                <strong>Description:</strong><br>
                {ticket_data['description'].replace('\n', '<br>')}
              </div>
            </div>
            
            <div style="background-color: #e8f4fd; padding: 15px; border-radius: 5px; border: 1px solid #b6d4fe;">
              <strong>📋 Action Required:</strong><br>
              Please review and respond to this ticket as soon as possible.
            </div>
            
            <hr style="border: none; border-top: 1px solid #eee; margin: 20px 0;">
            
            <div style="font-size: 12px; color: #666; text-align: center;">
              This is an automated notification from your ticketing system.
              <br>Ticket Status: <strong>{ticket_data.get('status', 'OPEN')}</strong>
            </div>
          </div>
        </div>
      </body>
    </html>
    """, subtype='html')

    try:
        with smtplib.SMTP_SSL(SMTP_SERVER, SMTP_PORT) as server:
            server.login(SENDER_EMAIL, SENDER_PASSWORD)
            server.send_message(msg)
        print(f"✅ Email sent for Ticket #{ticket_data['id']}")
        return True
    except Exception as e:
        print(f"❌ Failed to send email: {e}")
        return False
aa
